DRIVEN TO INNOVATE,
CONNECT AND EVOLVE

OUR FOUNDATION FOR A DYNAMIC FUTURE

LEARN MORE

businesswoman

ABOUT US

QCHI specializes in alternative financial services with a keen focus on credit solutions for underserved consumers and small business.
Making life better for consumers has been a part of QCHI since the company was founded.

HOW IT ALL STARTED

In 1984, co-founders
Don Early and Mary Lou Andersen
opened a rent-to-own store
near Kansas City, Missouri.

1984

THE EARLY YEARS

QCHI expanded operations in 1989 to offer check cashing services, followed by introducing short-term loans in 1992.
Recognizing the strong demand for financial products and services, QCHI sold the rent-to-own business in 1994.
The company could now better focus on check cashing and short-term lending. Driven by strong consumer demand, QCHI established more than a 100 new store locations over the next two years.
In the years following, the organization diversified its consumer-directed products and services to offer longer term installment loans, online loans and Factoring for the small business.

COMPANY EVOLUTION

In 2011, QCHI acquired Canada-based Direct Credit Holdings, a leading provider of Canadian online loans, and subsequently started offering online loans in Canada.
The company started rebranding its more than 250 retail locations in 2014 under the new LendNation brand. Continuing the company evolution, QCHI started upgrading its loan management and point of sale system in 2017 to better
meet customer expectations.
Another milestone in the company’s history followed in 2017 when the company introduced a new corporate identity and moved headquarters to it’s new offices in Lenexa, Kansas.
Formerly known as QC Holdings, Inc., the company is now known as QCHI.
The new corporate identity reflects how the business has grown and evolved over the last 30 years. The new identity is reflective of the company today and symbolizes its dynamic future.
Corporate Governance
QCHI has an established Code of Ethics that governs the conduct of its employees, officers and members of the Board of Directors. The Board of Directors has adopted typical Corporate Governance Principles, which detail the functions, activities and administration of the Board and its committees.
Mission and Values

We bridge everyday financial challenges by connecting our customers to credit solutions that fit their needs and expectations. We build customer relationships based on respect, honesty and integrity. We take pride in delivering excellent customer service and superior value to customers.

Community Outreach
QCHI is commited good corporate citizenship. Employees in our corporate office in the Greater Kansas City area, as well as field leaders across the United States, help identify and support worthy causes in the communities we serve.
shutterstock_363209549

CORPORATE MANAGEMENT

Darrin Andersen, President & Chief Executive Officer
Frank Gocinski, Chief Information Officer
Doug Nickerson, Chief Financial Officer
Mark Sesler, Chief Operating Officer
Cathy Tharp, Chief Accounting Officer, Treasurer & Controller
Kevin Biehl, Vice President Operations
Josh Ditmore, Vice President General Counsel
Cala Poltera, Vice President IT Business Solutions
Jevan Taylor, Vice President Marketing & Strategy

BOARD OF DIRECTORS

Don Early
Mary Lou Early
Rick Chalker
Jack Sutherland

INVESTOR RELATIONS

STOCKS

QCHI embraces innovation for profitable growth opportunities.

ARCHIVES

Visit our archives for the most recent quarterly financial news updates.
For more investor information, please contact Doug Nickerson, Chief Financial Officer, at doug.nickerson@qchi.com • 913-234-5154

CFSA

COMMUNITY FINANCIAL SERVICES ASSOCIATION OF AMERICA

The Community Financial Services Association of America (CFSA) is the national trade group of the alternative credit solutions industry. It represents and promotes laws and regulations that protect consumers and preserve their access to credit options. The association also works on behalf of members to support and encourage responsible industry practices. Membership is contingent upon compliance with CFSA’s mandatory best practices.

CFPB

CONSUMER FINANCIAL PROTECTION BUREAU

The Consumer Financial Protection Bureau is a U.S. government agency that ensures that banks, lenders, and other financial companies treat consumers fairly. The agency ensures that consumer finance markets function effectively by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.